Privacy Policy
Who is responsible for your data
Christos Psimopoulos, trading as Prespes Luxury Homes ("we", "us"), is the controller of the personal data described in this policy. Tax number (AFM): 037674745.
Address: Ag. Germanos 239, 530 77 Florina, Greece. Email: prespesluxuryhomes@gmail.com. Phone: +30 697 035 9777.
What this policy covers
This policy applies to visitors to prespesluxuryhomes.com and to people who contact us about a stay at Prespes Luxury Homes. It explains in plain words what we collect, why, how long we keep it and what rights you have under the General Data Protection Regulation (EU) 2016/679 (GDPR) and Greek law. Cookies have their own page: the Cookies Policy.
What we collect
- Through the contact form: your name, email address, arrival and departure dates, the number of guests, which home you are asking about (optional) and your message.
- By email or phone: whatever you tell us when you write or call, such as your name, contact details, dates and requests.
- If you stay with us: the details needed to arrange your stay and those the law requires.
- Technical data when you use the form: we use your IP address only to stop spam. We keep a scrambled version of it (a keyed hash, not the address) together with a timestamp, normally for about an hour.
- Visit data: only if you accept analytics or marketing cookies. See the Cookies Policy.
- Server records: our hosting provider keeps technical server logs, for example the IP address, the date and the page requested, to run and protect the service. Our host's own privacy notice explains how long it keeps them.
We do not ask for sensitive data such as health or beliefs. Please do not put them in your message. We do not take payments through this website.
Why we use your data, and on what basis
| Purpose | Data | Legal basis |
|---|---|---|
| Replying to your enquiry and arranging a stay | Form and email data | Steps at your request before a contract, and performance of a contract (GDPR Art. 6(1)(b)) |
| Looking after you during a stay | Name, contact details, group size | Performance of a contract (Art. 6(1)(b)) |
| Meeting legal duties, such as tax and accounting records, and any guest registration the law requires | Records of the stay | Legal obligation (Art. 6(1)(c)) |
| Keeping the site and the form secure and free of spam | IP hash and timestamp | Our legitimate interest (Art. 6(1)(f)) |
| Establishing or defending legal claims | Relevant records | Our legitimate interest (Art. 6(1)(f)) |
| Measuring visits and, where used, advertising | Cookie data | Your consent (Art. 6(1)(a) and Greek law 3471/2006) |
We do not make decisions about you by automated means, and we do not sell your data. We use your contact details only to reply to you, arrange your stay and meet our legal duties. We do not send promotional messages.
Who receives your data
- Our email service. Your enquiries reach our mailbox at Google (Gmail), which acts for us as a processor.
- Our hosting provider (Hostinger), which hosts the website and sends the form emails.
- Google (Tag Manager and Analytics) and Meta (the Meta pixel). Tag Manager is loaded on every page, and Analytics and the Meta pixel work as the Cookies Policy explains.
- Google Maps, only if you choose to load the map on the Contact page.
- Public authorities, where the law requires it.
We do not share your data with other companies for their own marketing.
Transfers outside the European Economic Area
Some of these providers, such as Google and Meta, are based in the United States or process data there. Where this happens, we rely on the EU–US Data Privacy Framework (the European Commission recognised the United States as adequate for participating companies in July 2023), where the provider takes part in it, or on standard contractual clauses.
How long we keep your data
| Data | How long |
|---|---|
| Enquiries by form, email or phone that do not lead to a stay | 12 months from the last message |
| Records of a stay (bookings, invoices) | As long as tax and accounting rules require |
| IP hash for spam control | Normally about an hour |
| Your cookie choice | 12 months, stored in your browser |
| Analytics and marketing cookies | Until they expire, as listed in the Cookies Policy |
After that we delete the data or make it anonymous.
Your rights
You can ask us at any time, under Articles 12 to 23 of the GDPR and Greek law, to:
- tell you what data we hold about you and give you a copy (access);
- correct data that is wrong or out of date;
- delete your data (the right to be forgotten);
- limit how we use it;
- stop using it where we rely on our legitimate interest (the right to object);
- give it to you, or to another provider you name, in a common format (portability), where the law applies it;
- withdraw a consent you gave, without affecting what happened before.
To use a right, write to prespesluxuryhomes@gmail.com. We reply within one month and tell you if we need longer. We may ask you to prove who you are so that we do not give your data to someone else. Copies are free, unless requests are repeated or excessive.
If you are not satisfied with our answer, you may complain to the Hellenic Data Protection Authority (Αρχή Προστασίας Δεδομένων Προσωπικού Χαρακτήρα), Kifisias 1-3, 115 23 Athens, www.dpa.gr.
How we protect your data
This website uses an encrypted (HTTPS) connection. The contact form has spam protection, and enquiries are delivered by email to the owners. No system is completely secure, but we limit what we collect and how long we keep it.
Children
This website is meant for adults planning a stay. If you give us details of other guests, including children, please make sure you are entitled to do so.
Links to other websites
This website links to other sites, such as Instagram, Google Maps and Google's source-preferences page. Those sites have their own privacy policies, and we do not control or answer for them.
Changes to this policy
We may update this policy. The date at the top shows the latest version.